Salesforce Field Service Lightning Exam 2025 – 400 Free Practice Questions to Pass the Exam

"Knowledge Transfer" in Field Service Lightning refers to the sharing of knowledge and best practices among service teams. This process is essential for enhancing the effectiveness of field service operations. When service teams share insights, experiences, and techniques, they create a more informed workforce that can address customer needs effectively.

This collaboration can help optimize processes, improve service quality, and foster continuous improvement within the team. By learning from one another, service agents can refine their skills and adapt to varying operational challenges more swiftly. It promotes a culture of open communication where team members feel empowered to share what they’ve learned, ultimately leading to enhanced customer satisfaction and service efficiency.

The other options encompass relevant aspects of training and technology but do not align specifically with the concept of "Knowledge Transfer" as it pertains to communal knowledge sharing among service teams.